Getting BSOD

M

MichaBasta

I keep getting BSOD and I do not know how to fix it.

I got this information of the application WhoCrashed.


System Information (local)



[COLOR=rgba(17, 17, 17, 1)]Computer name: DESKTOP-JFR2MPG
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\windows
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., B85M-G PLUS/USB 3.1
CPU: GenuineIntel Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz 8664, level: 6
4 logical processors, active mask: 15
RAM: 17111781376 bytes (15,9GB)

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Crash Dump Analysis



[COLOR=rgba(17, 17, 17, 1)]Crash dumps are enabled on your computer.

Crash dump directories:
C:\windows
C:\windows\Minidump

On Mon 29-3-2021 13:49:39 your computer crashed or a problem was reported
crash dump file: C:\windows\Minidump\032921-7437-01.dmp
This was probably caused by the following module: [COLOR=rgba(17, 17, 17, 1)]ntoskrnl.exe[/COLOR] (nt+0x3F5C50)
Bugcheck code: 0x9C (0x80000001, 0xFFFFC201F99C6B10, 0x0, 0x0)
Error: [COLOR=rgba(17, 17, 17, 1)]MACHINE_CHECK_EXCEPTION[/COLOR]
file path: C:\windows\system32\ntoskrnl.exe
product: [COLOR=rgba(17, 17, 17, 1)]Microsoft® Windows® Operating System[/COLOR]
company: [COLOR=rgba(17, 17, 17, 1)]Microsoft Corporation[/COLOR]
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 29-3-2021 13:49:39 your computer crashed or a problem was reported
crash dump file: C:\windows\MEMORY.DMP
This was probably caused by the following module: [COLOR=rgba(17, 17, 17, 1)]intelppm.sys[/COLOR] (intelppm+0x138F)
Bugcheck code: 0x9C (0x80000001, 0xFFFFC201F99C6B10, 0x0, 0x0)
Error: [COLOR=rgba(17, 17, 17, 1)]MACHINE_CHECK_EXCEPTION[/COLOR]
file path: C:\windows\system32\drivers\intelppm.sys
product: [COLOR=rgba(17, 17, 17, 1)]Microsoft® Windows® Operating System[/COLOR]
company: [COLOR=rgba(17, 17, 17, 1)]Microsoft Corporation[/COLOR]
description: Processor Device Driver
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 15-3-2021 10:16:44 your computer crashed or a problem was reported
crash dump file: C:\windows\Minidump\031521-16609-01.dmp
This was probably caused by the following module: [COLOR=rgba(17, 17, 17, 1)]amdkmdag.sys[/COLOR] (0xFFFFF80573B874FB)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80573B874FB, 0xFFFFF689AA9372D0, 0x0)
Error: [COLOR=rgba(17, 17, 17, 1)]SYSTEM_SERVICE_EXCEPTION[/COLOR]
file path: C:\windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdkmdag.sys
product: [COLOR=rgba(17, 17, 17, 1)]ATI Radeon Family[/COLOR]
company: [COLOR=rgba(17, 17, 17, 1)]Advanced Micro Devices, Inc.[/COLOR]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [COLOR=rgba(17, 17, 17, 1)]amdkmdag.sys Advanced Micro Devices, Inc. SYSTEM_SERVICE_EXCEPTION[/COLOR]

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Conclusion



[COLOR=rgba(17, 17, 17, 1)]3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[COLOR=rgba(17, 17, 17, 1)]amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)[/COLOR]

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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I hope someone can help me.

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