Restarting in a loop everytime I try to update driver.

R

Ruppy77

Mine is hp omen 15 2020 version laptop.


Recently it crashed with a black screen randomly while I was watching videos. And even my laptop display wasnt working , so I had to connect it to an external display with hdmi cable.


I tried restarting and it didnt work, then I tried startup repair

Startup recovery and everything

Then I finally reset the whole laptop.


And when the windows was getting installed locally, it crashed with a blue screen saying "Your pc ran into a problem" and GAVE AN ERROR CODE "ATIKMDAG.SYS FAILED"


I then searched it up on google and found that it was related to corrupted drivers, so I installed windows cleanly using microsoft media creation tool, and it installed correctly.


But the display on my laptop still isnt working.( My laptop is 6-7 months old and I didnt find even a single crack or anything on the display panel, i even clean regularly).


Now I installed any new updates windows has(still using hdmi cable) but I had one error while installing an update saying error code, and when I checked it, it still lead to driver failure or corruption, so I deleted "atikmdag.sys file " then it seemed to work fine but....


It still randomly restarted whenever I tried to install the remaining windows updates so I went into "Device manager", then I saw an exclamation symbol on "Microsoft display adapter" so I tried to update those drivers, but the laptop still restarts whenever I try to update it.


Thank you to whoever sees this and tries to help me.

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