R
Ray1739
Hi,
I recently bought a Zbook work station from HP, since I already have a Windows pro license I order it without OS jus DOS, it arrived I installed Windows and then updated Windows and all the drivers, I didn't notice until a couple of days later, when I unplugged the AC power adapter, the screen went black, flashed a few times came on really bright, went dark again and come back normal.
This happened also when I plugged it back.
It doesn't happen on DOS, safe mode, or when I uninstall the Intel UHD driver, but normally when I restart the computer it reinstalls itself, I already called HP service and they are suggesting to format and reinstall windows 10, I think it will happen again after several hours backing up, uninstalling and reinstalling Windows, because this OEM driver needs some special treatment.
I greatly appreciate any help or idea.
Below my system info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-UOM1B2C
System Manufacturer HP
System Model HP ZBook Fury 15 G7 Mobile Workstation
System Type x64-based PC
System SKU 26F74AV
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP S92 Ver. 01.04.01, 1/5/2021
SMBIOS Version 3.2
Embedded Controller Version 22.61
BIOS Mode UEFI
Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_9BC4&SUBSYS_8783103C&REV_05\3&11583659&0&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd12umd64.dll
Driver Version 27.20.100.8853
INF File oem37.inf (iCML_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 2160 x 59 hertz
Bits/Pixel 32
Memory Address 0xDF000000-0xDFFFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967235
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_03D5D2FD71179AE5\IGDKMD64.SYS (27.20.100.8853, 26.30 MB (27,580,696 bytes), 4/12/2021 10:20 PM)
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I recently bought a Zbook work station from HP, since I already have a Windows pro license I order it without OS jus DOS, it arrived I installed Windows and then updated Windows and all the drivers, I didn't notice until a couple of days later, when I unplugged the AC power adapter, the screen went black, flashed a few times came on really bright, went dark again and come back normal.
This happened also when I plugged it back.
It doesn't happen on DOS, safe mode, or when I uninstall the Intel UHD driver, but normally when I restart the computer it reinstalls itself, I already called HP service and they are suggesting to format and reinstall windows 10, I think it will happen again after several hours backing up, uninstalling and reinstalling Windows, because this OEM driver needs some special treatment.
I greatly appreciate any help or idea.
Below my system info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-UOM1B2C
System Manufacturer HP
System Model HP ZBook Fury 15 G7 Mobile Workstation
System Type x64-based PC
System SKU 26F74AV
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP S92 Ver. 01.04.01, 1/5/2021
SMBIOS Version 3.2
Embedded Controller Version 22.61
BIOS Mode UEFI
Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_9BC4&SUBSYS_8783103C&REV_05\3&11583659&0&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_03d5d2fd71179ae5\igd12umd64.dll
Driver Version 27.20.100.8853
INF File oem37.inf (iCML_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 2160 x 59 hertz
Bits/Pixel 32
Memory Address 0xDF000000-0xDFFFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967235
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_03D5D2FD71179AE5\IGDKMD64.SYS (27.20.100.8853, 26.30 MB (27,580,696 bytes), 4/12/2021 10:20 PM)
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