C
Cherpa
After upgrading my operating system from Windows 7 Pro to Windows 10 Pro my HP Officejet Pro 8620 printer is inoperable saying missing or failed printhead.
The printer worked right before I upgraded so I know it is either the Windows 10 upgrade or the Microsoft 2019 upgraded.
Things I've tried:
updated drivers and firmware from the HP - and there are none that haven't already been installed.
removed and replaced (same one) printhead.
restarted my computer
unplugged and restarted my printer
unplugged and restarted my router
Went in to get Windows updates (none)
tried to find online support and to no avail and still trying
Pretty sure it's either firmware or driver!
I haven't tried to see if there are updates for Microsoft 2019 but will. Thank doesn't make sense in my mind.
Please help me
Continue reading...
The printer worked right before I upgraded so I know it is either the Windows 10 upgrade or the Microsoft 2019 upgraded.
Things I've tried:
updated drivers and firmware from the HP - and there are none that haven't already been installed.
removed and replaced (same one) printhead.
restarted my computer
unplugged and restarted my printer
unplugged and restarted my router
Went in to get Windows updates (none)
tried to find online support and to no avail and still trying
Pretty sure it's either firmware or driver!
I haven't tried to see if there are updates for Microsoft 2019 but will. Thank doesn't make sense in my mind.
Please help me
Continue reading...