R
ro'b
hi (PLEASE DON'T RESPOND WITH BASCIAL TROUBLESHOOTING I HAVE ALREADY DONE THAT)
i have researched and tried everything i could find on this forum for this issue. this is the first time i couldn't figure something out on my own based on using suggestions/troubleshooting here.
checked:
permissions
checked drivers (latest installed unable to rollback)
looked on dell website for drivers--nada
ran troubleshooter
closed related processes possibly using camera
doesn't work on ANY app including camera itself: black screen, white light but no image (also does not respond to flashlight shining on it) zoom skype team or any webcam testers
as well as several other online forums
NOT COMFORTABLE TAKING THE BACK CASING OFF BATTER REMOVAL ETC (why doesn't even manu use a self detaching battery switch outside of back casing)
i'm pretty sure its MS update related (like the rest of the globe) but i don't know when the camera last worked, so i didn't do a restore/point or uninstall updates.
device manager: camera: integrated webcam
MS windows 10 home
Version 10.0.19042 Build 19043
BIOS Version/Date Dell Inc. 1.26.0, 1/19/2021
System Model Inspiron 13-7353
System Type x64-based PC
of course my laptop specs don't give any detail no idea hardware manuf/model etc.
Camera Resolution: Still image 0.92 megapixel Video 1280 x 720 (HD) at 30 fps (maximum) Diagonal viewing angle 74 degrees
Thanks in Advance
Continue reading...
i have researched and tried everything i could find on this forum for this issue. this is the first time i couldn't figure something out on my own based on using suggestions/troubleshooting here.
checked:
permissions
checked drivers (latest installed unable to rollback)
looked on dell website for drivers--nada
ran troubleshooter
closed related processes possibly using camera
doesn't work on ANY app including camera itself: black screen, white light but no image (also does not respond to flashlight shining on it) zoom skype team or any webcam testers
as well as several other online forums
NOT COMFORTABLE TAKING THE BACK CASING OFF BATTER REMOVAL ETC (why doesn't even manu use a self detaching battery switch outside of back casing)
i'm pretty sure its MS update related (like the rest of the globe) but i don't know when the camera last worked, so i didn't do a restore/point or uninstall updates.
device manager: camera: integrated webcam
MS windows 10 home
Version 10.0.19042 Build 19043
BIOS Version/Date Dell Inc. 1.26.0, 1/19/2021
System Model Inspiron 13-7353
System Type x64-based PC
of course my laptop specs don't give any detail no idea hardware manuf/model etc.
Camera Resolution: Still image 0.92 megapixel Video 1280 x 720 (HD) at 30 fps (maximum) Diagonal viewing angle 74 degrees
Thanks in Advance
Continue reading...