An error occurred while troubleshooting audio

[Karen Higgins]

I have a new computer and the sound is not working. I ran the troubleshooter and got error: an error occured while troubleshooting. A problem is preventing the troubleshooter from starting. Error code 0x80070054. I ran services.msc and confirmed that cryptographic services is running and windows installer is running. I see this is a common problem. How do I fix it? It would be nice if the troubleshooter worked.

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