Computer becoming unresponsive and freezing during a restart multiple times.

K

Kirbabulon

My PC has frozen on the restart screen twice in a row now, and I have been unable to use the keyboard, mouse, or even the power button while it was frozen. The only way I could get it back to normal is wait for the battery to die, charge it, and then turn it back on. I did a full scan of my computer afterwards and found no virus. I have no idea how to fix this, any suggestions? How come I'm unable to use the power off button when frozen on the restart screen?

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