Stuck at power up authenticator window, can't move on to boot stage.

  • Thread starter Mohammed AshrafMoin
  • Start date
M

Mohammed AshrafMoin

Hi Everyone! I just got a Hp Elitebook 1040 G6 laptop and installed a PrimeOs software to enable me use a android simulator. After running it, I entered this problem on restart of the system. It starts up to the screen that shows "Protected by HP Sure Start" then goes to the screen for Power-On Authentication. Here it fails to recognize my finger print and password both. And only gives options to shut down and restart. This is the loop it is stuck in. Please can anyone assist in guiding me how get past this power up authenticator screen so that system can go to the boot stage and I can then di

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