Problem with Private vs Public Network

K

KateK51

Recently had Spectrum installed and have had nothing but Internet problems. In the beginning, I was just dropping the Internet. Now it tells me they cannot identify my computer, it goes from private to public. Have had numerous technicians check equipment and they said today it is my laptop. Considering I had Frontier for the last two and a half years with no issues, I find it hard to believe it is now my laptop. I have read where Windows 10 has this issue but I do not have 10. I have Norton Virus protection on my laptop. Can anyone help me? I live on Social Security and really cannot

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