USB-C TO VGA ADAPTER IS NOT RECOGNISED BY MY LAPTOP AND I AM UNABLE TO CONNECT TO EXTERNAL MONITOR

[Xenia.R]

New laptop, new USB-C adapter not recognised to connect laptop to existing external monitor.The following information below comes up. Is there a fix/update/solution to this?Device USB\VID_0000&PID_0001\5&228e8a6c&0&16 was configured. Driver Name: usb.inf Class Guid: {36fc9e60-c465-11cf-8056-444553540000} Driver Date: 06/21/2006 Driver Version: 10.0.19041.488 Driver Provider: Microsoft Driver Section: BADDEVICE.Dev.NT Driver Rank: 0xFF0000 Matching Device Id: USB\RESET_FAILURE Outranked Drivers: usb.inf:USB\RESET_FAILURE:00FF2000 Device Updated: false Parent Device: USB\ROOT_HU

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