New installed ram is not being used by windows

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Death1wings

i bought 8x2 16gb ram kit from crucial for my predator helios 500 laptop. here is the problem:after is installed both sticks, i boot up windows with only the original 16 gb rams .it seems windows sees that there is additional 16gb but it doesn't use them for some reasonand the bios show them correctlyi tried few methods in which are:msconfingmemory diagnosticsupgrade my windows to windows proUpdated biosi even formatted my laptopnothing worked same problemsi tried to install one stick and that worked i get 24gb ram ( itried to install only one stick at a time for both module they works)so i do

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