Can't ping default gateway IP address

C

chicagotech

The client can’t access the internet. For troubleshooting, we ask her to ping default gateway, for example, ping 192.168.1.254. She gets general failure. What we have done:1. run netsh to enable autoconfig,Restart the computer.2. Run netsh to delete arp, for exampleRestart the computer3. Run netsh reset, for exampleRestart the computer4. Run admin command prompt, run DISM/SFC:dism.exe /online /cleanup-image /restorehealththenSFC /SCANNOWRestart the computer.5. Try to disable it by running this command;netsh int ipv6 isatap set state disabled netsh int ipv6 6to4 set state disabled netsh

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