Windows 10 home shutdown and sleep issue

[Veera Arun]

I have been having problems with windows shut down for a year. every time i have to shut it down manually using my power switch. i have tried several methods which have been mentioned online, nothing has worked so far. my pc is an Acer predator helios 300 2018. Pls, help me if you can. even it won't wake me up from sleep. when shut down or sleep, the backlight will still be on.

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