Upgrading windows 7 to 10

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GrahamSmith_231

HiI’m a bit of a novice when it comes to computersI’m trying to upgrade my mums laptop from windows 7 to 10. I purchased a product key I went to the Microsoft webpage and started downloading the update product. Windows 10 downloaded then said it was ‘preparing the computer’ then said it was downloading updates. This has been ‘downloading’ for hours with no result. I have had to force close to try againI removed Norton antivirus as have read it could interfereThere is plenty of memory space on the computer for the upgradeWhat am I doing wrong??Thanks

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