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Carla_0000

Hi, I got my laptop 4 years ago and sent it to a shop for a factory reset earlier this year (I wasn't able to run admin since the first user forgot their password). Now this prompt is appearing and I fear I'll lose access to my laptop, Its the only one I have for school works. It said that the "product key.. can't be used on this copy of Windows. (xxxx)"What do I do? It's the finals for the semester and I cant risk losing access to this. Help.

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