Forgot password and robot determined that I am not me.

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NeedsHelp_21

I bought my HP desktop around 4 years ago and have completely forgotten my password. Upon trying to change the password, I filled out the request form many times, which has resulted in me getting the same message that, "Our automated system has determined that the information you provided was not sufficient for us to validate your account ownership." I really do not remember what my password could have been 4 years ago when I was in college and I don't even think I ever used the email I created once I was going through the setup process for this computer. Is there really no hope for me being a

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