Windows 10 re-install not working after factory reset to 8.1 with install discs

B

BrianBacon1

I re-installed Windows 8.1 on my 2014 HP laptop using the install discs created when I bought the computer. I had been running Windows 10 from the free upgrade for about 4 years. Now the computer will not install Windows 10. It downloads it and tries to install, but I get a dialogue box saying it was not possible to install.Is it worth making a USB boot copy of Windows 10 and installing via the BIOS or is it a problem with the licence?TIA

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