Help with resetting pin to log into computer

[HatchFamily1]

I use a pin number to sign in to my computer. I'd like to change the pin number, but when I go through the steps, it seems to be asking me to log in to my microsoft account. When I try to do that, it says it doesn't recognize my account. But I can sign into my account by going to office.com, so I am not sure why when I try to access my account from the pin reset page, it doesn't recognize my account.

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