Windows 10 won't shut down

M

MB_499

My Acer Swift SF314-57G laptop is running windows 10 Home 20H2. It regularly won't shut down (via start -> Power -> Shutdown) or go to sleep (either via Start -> Power -> Sleep or by shutting the lid, which is set to put the computer to Hibernate in the power settings). Instead of shutting down/going to sleep, the screen goes black but the fan stays on. In this state, it's also not possible to reawaken the computer. It remains stuck in this half on/half off state unable to either sleep/shut down or start up again. This can last for hours until either a) the battery runs out or b) I

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