Your digital ID name cannot be found by the underlying security system

[Jorge Ramos]

Hello All,

My Class 1 Verisign Digital ID expired and I purchased (or renewed?) a new
digital certificate. I disabled my Norton 2008 Firewall during the
installation of the VeriSign certificate and received no error messages
during the installation. However, unlike in my previous installation I
receive the following error message: "Your digital ID name cannot be found
by the underlying security system."

The VeriSign troubleshooting requires one to export the private key from
within Internet Explorer and then importing it again. However, when
attempting to export the private key, the box is grayed out and a note
indicates that "The associated private key can not be found. Only the
certificate can be exported."

I am using Win XP, IE 7.0.5730.11, Outlook 2003 SP3

Any suggestions on how to resolve the problem?

Thanks