reinstallation of windows 10 stuck at 88%

R

recedingpit

hello! i have recently been having problems with my pc (bosd, crashing apps, etc.) so i decided to reinstall windows but still keeping my files and such. after what feels like 3 hours (an hour really), it has been stuck on installing windows 88%. it hasn’t moved and there is a loading circle above it which hasn’t moved either, is my pc frozen or is it just gonna take a while to do this. also: should i hard reset this and clean install windows? i did a backup of all of my documents and music and other downloads (not apps). would this fix the problem then? if so, how should i safely reset my pc

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