Sudden print issue from Windows 10 to HP LaserJet Pro M125

M

MichaelFay_77

I have a customer who owns the LaserJet Pro MFP M125nw, and it just quit printing from one computer. She had it connected via USB, so I downloaded and installed the latest software. No matter how many different times I removed and installed it, the printer would not print even the internal test page. I even tried 3 different USB ports to no avail. The print spooler has been stopped, the printer folder contents deleted, and the spooler started again with no success.I finally brought it home and connected it through my home network, as I hadn't tried that option in her of

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