My laptop won't restart

D

DP23_77

HiMy laptop won't restart when I select that option or when updates are installed and it reboots.It acts as if it has turned off, the displays go into low power mode, but it doesn't appear to switch off, but I can't use it, the screen goes black and I can't reactivate it with keyboard or mouse. I have to press the power button for the lights to go out on it and then when I hit power again it acts like it is starting up, but it doesn't. I have to hit the power button and unplug the AC power for it to boot up (or if AC power isn't plugged in but monitors are, I have to remove the connection fo

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