Reset windows 10, but my old account still exists and fails to load

[Shane Ziemba]

I am experiencing a really frustrating issue. I wanted to start fresh on my pc so I performed a factory reset. Everything went as planned only the startup page still shows my old account. When I try to sign into the account it shows an error saying the account failed to load. I have tried resetting multiple times by holding shift and restarting, but it always brings me back to the old account.

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