Printing problem

A

Alimonty1

Hi Am having problems printing from my laptop. Am able to print test pages however cannot print anything else e.g. word, excel. The printer does print the first line of the document and I can hear the printer head continuing to function but no more than the first line is printed. The printer itself will print normally from my phone. So conclude that the printer is ok and hence must be something particular to my laptop and windows. Any help appreciated.

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