P
Paula Bateson
Hi,
I have been working with Microsoft since Tuesday 29/1/08 about the fact that
my computer is very S L O W (even the snails are passing it). The technician
that I was working with on Tuesday promised me a call on Friday, but
unfortunately he was sick today and another collegue call instead to try and
help.
My problem is that I cannot get the Microsoft site to do the Windows Updates
and in particular I cannot do the IE7 installation.
The technician on Tuesday left me working in Safe Mode as my computer is so
slow in normal operation.
I got online to Trend Micro and did a 'house call' scan which threw up 60
odd A4 pages of problems, mainly pointing to Cumulative Security Updates for
Internet Explorer and Vulnerability Detections with reference to different
numbers listed after the problem, eg., Cumulative Security Update for
Internet Explorer (834707). Some of the vulnerabilites make reference to
Malware and lists them.
The bottom line of it is that I am still running under Safe Mode as the
technician today said he would get back to me today, he didn't, so I guess
Monday will be the return call.
This is very frustrating as my computer is almost 12 months old, 3.2Ghz with
1Gb RAM, I have plenty of disk space and everything was ok just over a week
ago.
Even the 1.2Ghz machines at work are faster than my baby at the moment.
If anyone has a suggestion as to where I can fix at least point the
technician in the right direction, I would dearly appreciate it.
Another thing, as I live in Rural NSW, just popping it into a computer shop
is out of the question - in fact I do a lot of computer repairs for people
around this area.
Kind regards,
Paula
I have been working with Microsoft since Tuesday 29/1/08 about the fact that
my computer is very S L O W (even the snails are passing it). The technician
that I was working with on Tuesday promised me a call on Friday, but
unfortunately he was sick today and another collegue call instead to try and
help.
My problem is that I cannot get the Microsoft site to do the Windows Updates
and in particular I cannot do the IE7 installation.
The technician on Tuesday left me working in Safe Mode as my computer is so
slow in normal operation.
I got online to Trend Micro and did a 'house call' scan which threw up 60
odd A4 pages of problems, mainly pointing to Cumulative Security Updates for
Internet Explorer and Vulnerability Detections with reference to different
numbers listed after the problem, eg., Cumulative Security Update for
Internet Explorer (834707). Some of the vulnerabilites make reference to
Malware and lists them.
The bottom line of it is that I am still running under Safe Mode as the
technician today said he would get back to me today, he didn't, so I guess
Monday will be the return call.
This is very frustrating as my computer is almost 12 months old, 3.2Ghz with
1Gb RAM, I have plenty of disk space and everything was ok just over a week
ago.
Even the 1.2Ghz machines at work are faster than my baby at the moment.
If anyone has a suggestion as to where I can fix at least point the
technician in the right direction, I would dearly appreciate it.
Another thing, as I live in Rural NSW, just popping it into a computer shop
is out of the question - in fact I do a lot of computer repairs for people
around this area.
Kind regards,
Paula