defective keyboards and mice

[julio down by the school yard]

We have multiple wireless keyboards/mice that have mismatched dongles for the keyboards/mice like there was a bad lot of them we are a business with a lot of them that do not work. How can we get them replaced I am not able to open a case to get them addressed or swapped out. The vendor we purchase them from told us to contact microsoft due to the volume of defective devices.

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