I got my computer up and running after putting everything on the line. My computer getting worse and yesterday it was not booting. Im only seeing Windows logo and I tried to everything to bring it up. I was able to get into the recovery environment but nothing is working. I realized that it is not working so I stop it. When I turn it on now it is now asking for a bitlocker key. This is new to me and I dont know anything and the manufacturer guy is the one who set up my machine. I need help please

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