Does Windows10 block Outlook emails coming from SHOPIFY? Has anyone had this problem?

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Butterfly(16)

Does Windows10 block Outlook incoming emails coming from SHOPIFY? Has anyone had this problem? A company I ordered from is part of SHOPIFY and states that they have sent me a "Download" and "Product Key" for Microsoft Office Professional 2019. I never received it and have checked Junk mail and deleted. They sent it a second time and again I did not receive it.

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