Cannot login to new windows laptop - locked to new microsoft email address I set up that microsoft will not recognise - please help!

[Sara Shaw75]

I set up a new email account for my son on his brand new windows laptop to login into windows. As he is under 18 it required verification via one of our microsoft accounts, but both failed to work. The next time we tried to log in to the new laptop it is locked to the new email I created for him but when I enter the password it says the email address doesn't exist and tells me to set up a new one. When I try to create a new email in the same name it says that the account does exist and is already taken. I have now set up a new microsoft account in my name that works online on another computer.

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