Windows 10 will not recognize blank CD or DVD

R

RickDunnahoo

I have two Dell desktops, each was able to format and burn files to CD's and DVD's previously. Neither will do so now. I have tried deleting the drives and rebooting but problem still remains. I can do both operations on a Dell laptop with external burner. If I format a CD or DVD with the laptop, I can then burn to that disk on the desktop. I suspect both desktops were changed in a previous upgrade - how do I fix this issue?

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