Unable to open System Restore

[Skip Bisconer]

I have been having some issues with a nasty pop-up issue in IE7 and I thought
possibly I could resolve the problem by restoring my system. When I try to do
a System Restore it tells me "System Restore Application has encountered a
problem and needs to close." I have tried to go from Safe Mode but to no
availe. I am on XP Pro SP2. I have recently installed a beta version of
McAffee. (Don't know if the latter has anything to do with it.) It's been a
couple months since I have had to use Restore. Thanks for looking at my
problem. Any suggestions on the popup issue woud also be helpful.

 

[Rich Barry]

Skip, take a look at this mskb article
http://support.microsoft.com/kb/302796



"Skip Bisconer" <SkipBisconer@discussions.microsoft.com> wrote in message
news:1E8DF4E0-61E3-4AF5-A16E-5E587A4C656E@microsoft.com...
>I have been having some issues with a nasty pop-up issue in IE7 and I
>thought
> possibly I could resolve the problem by restoring my system. When I try to
> do
> a System Restore it tells me "System Restore Application has encountered a
> problem and needs to close." I have tried to go from Safe Mode but to no
> availe. I am on XP Pro SP2. I have recently installed a beta version of
> McAffee. (Don't know if the latter has anything to do with it.) It's been
> a
> couple months since I have had to use Restore. Thanks for looking at my
> problem. Any suggestions on the popup issue woud also be helpful.

 

[PA Bear]

What "nasty pop-up issue"?

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin DTS-L.org


Skip Bisconer wrote:
> I have been having some issues with a nasty pop-up issue in IE7 and I
> thought possibly I could resolve the problem by restoring my system. When
> I
> try to do a System Restore it tells me "System Restore Application has
> encountered a problem and needs to close." I have tried to go from Safe
> Mode but to no availe. I am on XP Pro SP2. I have recently installed a
> beta version of McAffee. (Don't know if the latter has anything to do with
> it.) It's been a couple months since I have had to use Restore. Thanks for
> looking at my problem. Any suggestions on the popup issue woud also be
> helpful.

 

[Skip Bisconer]

Thanks for the info on Hijackthis. This would be my next step.

I still have the issue with System Restore. The article recommended by Rick
didn't provide a solution for me. Any other suggestions?

"PA Bear" wrote:

> What "nasty pop-up issue"?
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html,
> http://forums.subratam.org/index.php?showforum=7,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
> analysis, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin DTS-L.org
>
>
> Skip Bisconer wrote:
> > I have been having some issues with a nasty pop-up issue in IE7 and I
> > thought possibly I could resolve the problem by restoring my system. When
> > I
> > try to do a System Restore it tells me "System Restore Application has
> > encountered a problem and needs to close." I have tried to go from Safe
> > Mode but to no availe. I am on XP Pro SP2. I have recently installed a
> > beta version of McAffee. (Don't know if the latter has anything to do with
> > it.) It's been a couple months since I have had to use Restore. Thanks for
> > looking at my problem. Any suggestions on the popup issue woud also be
> > helpful.
>
>

 

[PA Bear]

Get your hijackware problem(s) resolved first, Skip.

Skip Bisconer wrote:
> Thanks for the info on Hijackthis. This would be my next step.
>
> I still have the issue with System Restore. The article recommended by
> Rick
> didn't provide a solution for me. Any other suggestions?
>
> "PA Bear" wrote:
>
>> What "nasty pop-up issue"?
>>
>> Run a /thorough/ check for hijackware, including posting your hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> When all else fails, HijackThis v1.99.1
>> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> expert
>> analysis, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin DTS-L.org
>>
>>
>> Skip Bisconer wrote:
>>> I have been having some issues with a nasty pop-up issue in IE7 and I
>>> thought possibly I could resolve the problem by restoring my system.
>>> When
>>> I
>>> try to do a System Restore it tells me "System Restore Application has
>>> encountered a problem and needs to close." I have tried to go from Safe
>>> Mode but to no availe. I am on XP Pro SP2. I have recently installed a
>>> beta version of McAffee. (Don't know if the latter has anything to do
>>> with
>>> it.) It's been a couple months since I have had to use Restore. Thanks
>>> for
>>> looking at my problem. Any suggestions on the popup issue woud also be
>>> helpful.

 

[Rich Barry]

Skip, I would do as PA Bear suggested. Once you free of any malware you can
then tackle System Restore.
"Skip Bisconer" <SkipBisconer@discussions.microsoft.com> wrote in message
news:1E8DF4E0-61E3-4AF5-A16E-5E587A4C656E@microsoft.com...
>I have been having some issues with a nasty pop-up issue in IE7 and I
>thought
> possibly I could resolve the problem by restoring my system. When I try to
> do
> a System Restore it tells me "System Restore Application has encountered a
> problem and needs to close." I have tried to go from Safe Mode but to no
> availe. I am on XP Pro SP2. I have recently installed a beta version of
> McAffee. (Don't know if the latter has anything to do with it.) It's been
> a
> couple months since I have had to use Restore. Thanks for looking at my
> problem. Any suggestions on the popup issue woud also be helpful.

 

[Skip Bisconer]

Thanks PA Bear and Rich. I will heed your advice.

"Rich Barry" wrote:

> Skip, I would do as PA Bear suggested. Once you free of any malware you can
> then tackle System Restore.
> "Skip Bisconer" <SkipBisconer@discussions.microsoft.com> wrote in message
> news:1E8DF4E0-61E3-4AF5-A16E-5E587A4C656E@microsoft.com...
> >I have been having some issues with a nasty pop-up issue in IE7 and I
> >thought
> > possibly I could resolve the problem by restoring my system. When I try to
> > do
> > a System Restore it tells me "System Restore Application has encountered a
> > problem and needs to close." I have tried to go from Safe Mode but to no
> > availe. I am on XP Pro SP2. I have recently installed a beta version of
> > McAffee. (Don't know if the latter has anything to do with it.) It's been
> > a
> > couple months since I have had to use Restore. Thanks for looking at my
> > problem. Any suggestions on the popup issue woud also be helpful.
>
>
>