HELP! I can no longer access my Surface Pro 4. PIN option no longer available and Password does not work.

C

Coach800

My SP4 has worked flawlessly since 2016 until yesterday. I am no longer able to login to my computer using the PIN or Password, and have no other method to login.Something happened and your PIN isn't available. The username or password is incorrect.I forgot my password brings me back to the login screenSecond user account on this device has the same problem.Both user accounts work fine on other devices.Per another thread I attempted to boot into Safe mode following the following steps: Press the Shift key and don’t release, and click the Power icon at the bottom-right and choose Restart.A

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