How do I fix this problem

P

Phoenix Claperton

I was just about to press onto Disney plus through the windows menu when my cursor froze and everything stopped working i could however use my keyboard still but couldn't restart as I was still trying to save my audio project I also had to wait 20 minutes to turn it off safely it once I tried to turn it back on it started working until it went to a black screen and the loading circle just froze I've tried troubleshooting and it didn't work as d /windows/system32/logfiles/srt/srttrail.txt showed up. After trying the command prompt things it still repeated it as the pc couldn't properly load. I

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