I reset a Windows 10 PC back to factory and now my keyboard and mouse do not work in Windows.

S

sebsjenn

My PC was reset back to factory. Now, my keyboard and mouse will not work in windows, even in Safe Mode. As soon as I get to the Windows screen, the keyboard and mouse stop functioning. I am using a standard PS/2 keyboard with USB 2.0.Things I have tried so far (in no specific order):Tried swapping out the keyboard and mouse. I've tried both wired and wireless mice and 3 hard-wired keyboards.Tried moving keyboard and mouse to different USB ports.Rebooted into Recovery Environment --> Troubleshoot --> Advanced Options --> Startup Settings --> Restart --> Enable Safe Mode.Reboot

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