Keyboard locks and i have to unlock pressing SHITF multiple times

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Carla Jiménez

Hello,My problem is that sometimes my DELL laptop keyboard blocks. If i connect a external keyboard is blocked too. I found a way to unlock keyboard by pressing key SHIFT multiple times but i dont know why this is happening and how i can prevent this.When keyboard is lock (that seems a Windows 10 problem because happends with external keyboards too) i cant use CTRL+ALT+SUP, letters or numbers.

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