Laptop screen constantly flickers when connecting a second monitor

K

Kevin_AJ

We recently bought an Msi laptop (MSI Modern 14 B11MOU), when we connect it to a external screen (Viewsonic VA2419) the screen on the laptop starts flickering like when you connect any laptop to a external screen until windows detects it, but in this case it just keeps flickering, the only way we can get it to work is when we turn off the screen at a certain point and then turn it on again and it atarts working flawlesly. When the laptop screen flickers the external screen shows no image, like it was turned off. Both screens are set at 60hz refresh rate and the issue only occurs when we try to

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