Getting into computer recovery tools without a Microsoft password?

J

Jeanne Popielarz

My wife's four year old Surface computer would not boot up after many files were removed before she turned it off. Possibly some critical files were removed. The Surface took me to the login page to try the tools for computer recovery.Of course, she does not have her Microsoft password. I went online on my computer and changed her password but of course a new password cant be seen by her computer. How can I get into the Surface recovery tools ?

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