giftcard money didnt deposit

[Ylli 675]

ok so i learned about microsoft points and i saw that i had alot of them already on my account, i used them on a giftcard 2$ and the email came and said the money from giftcard has been deposited into your account. i go there and check and its still 0$, i do the giftcard thing again and still 0$ where did it go or its just a scam?

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