Built in zip program: Can see contents but can't extract

F

Fred B

I have a user who can create zip files with the built in Windows 10 compression tool, then open the file (he can see the contents), but he can't extract or open from there. He does not get an error. He double clicks or drags the files from the zip and nothing happens. I can open and extract from the same file, so the file itself seems ok. It's been going on for "a few weeks" I can of course add another application to his machine but I wonder if this is a known issue. Everything I search for comes back "bad file" but I know that's not true.

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