cannot add child to account

[Tanya Pierce]

my child's account shows that he is connected to a family under my name. but does not show under my account. microsoft support cannot help me by even removing him from the family that he is in because i cannot give them the email address that it's showing he's connected to. i need him removed from whatever family he is connected to. it feels very unsafe that he is connected to someone and nobody seems to be able to remove him or help me figure out what email address he's connected to.

Continue reading...