Grandparents Account Locked 2FA set to Landline

B

Bibliotender

Good morning,My grandparents have locked the Microsoft account and are unable to receive the 2FA code. Apparently they got confused when setting 2FA and entered their landline which can't receive text messages. I'm not seeing any other option to send the code to their email for verification. Account recovery seems to be denied because 2FA was enabled. What next steps can we take?

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