we are using O365 and some user facing issue with the excel. while opening new excel file other opened excel file closed or crash

[Parshuram-Krishna Sakhare]

Faulting application name: EXCEL.EXE, version: 16.0.15601.20538, time stamp: 0x63e2a21c Faulting module name: urlmon.dll, version: 11.0.19041.2604, time stamp: 0xa8cfc6fe Exception code: 0xc0000005 Fault offset: 0x0000000000088d06 Faulting process id: 0x652c Faulting application start time: 0x01d959b18cc9b8be Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE Faulting module path: C:\WINDOWS\SYSTEM32\urlmon.dll Report Id: e8552489-6126-4872-bb9a-51f90d66b60e Faulting package full name: Faulting package-relative application ID:Faulting application name: E

Continue reading...