I have been locked out of my personal laptop for a week now. Forgot pin/password and fingerprint reader isn't working. Please help

M

Mary Antoun

I've been in contact with Microsoft to gain access to my account every day. First, they told me to reset my password, but there would be a 30-day wait. I can't wait 30 days as I have to file my taxes among other reasons. I'm not a hacker or anything. Just an old lady who forgot her Microsoft password and lost fingerprint reader access after cleaning the outside of the laptop somehow. Message from Microsoft- Microsoft Account Team <*** Email address is removed for privacy ***> 12:43 AM (12 hours ago) to me: "Your security is important to us. Recently, we received several requests to gain access to **********

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