screen is stuck on blue error.

C

charlie_125

hi! i was recently just watching a video on youtube, when my screen froze. i closed it and re opened it again, and it says, with a frowny face, that my “device ran into a problem and needs to restart. we’re just collecting some error info and then we’ll restart for you.” however, it is stuck on 0 percent and has been for the last 20 minutes or so. all the support articles i read or other questions said to restart my computer or access something on it, however i cannot leave this screen. what should i do? the stop code is CLOCK_WATCHDOG_TIMEOUT

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