what is a genuine license and how do i get out of s mode?

[kylethebeloved]

hi, so i just got this new laptop i tried to download some games and found out about s mode and it says "s mode switch with a genuine license for this pc" i pressed get and it gives me the same message. "something happened and we couldnt start the upgrade" this is a brand new laptop and frankly im completely lost on what else to do and microsoft edge isnt helping me out.

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