A
Alicia Fell
Hi,I hope someone can help me. I was on my laptop the other day and ended up with a malware pop up on my laptop. I did a Norton scan, and it said it fixed everything I just needed to restart for everything to be back to normal.. I've not been able to get to my home screen. I get to log in, after what feels like eternity it just comes up with a black screen and my cursor nothing else. I have restarted it. I have tried to do a reset with SHIFT and the restart option. CTRL ALT DEL does nothing. I can't think what else I can try. Has anyone got a solution to this? I've got an Acer laptop and it ru
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