Headset not working. I get an error stating "USB device not recognized".

D

DeanRados

I have a HyperX Cloud 2 headset and have for over 4 months. it was working fine the first 4 months but then one day randomly it stopped working. i would try unplugging it and putting it in a different USB port but it would still not work. It works fine just using the jack straight into the computer but I cant use the cable connected (I have a wired headset). When I plug it in I get a crackling noise in the headset. I've tried updating the drivers but it says that i already have the latest drivers installed, I tried searching online but to no avail. I have included a screenshot that might help

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