I really need help resetting a laptop, please help

E

Ewan Buxton

As stated in the title, I really need help resetting a laptop.I do not have the password as my sister has forgotten it so I am aware I need to completely reset the computer from the windows home page.I have held down Shift and pressed restart to bring up troubleshooting and from there I have hit "Reset this PC"I then hit "Remove everything" since that's what I need to do and from there is gives me two options, "just remove my files" and "Fully clean the driveNo matter which one I press it comes up with the same issue of "Additional free space is needed on the drive where Windows is installed.

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