Cannot add my child account back in my family groupe on Family Safety

H

hasithahaththella

Hi,The problem starts with my son's account has disconnected from the Microsoft family safety app and screen was timing out at the middle of his remote sessions with his teachers.So I tried removing and adding his account back and ended up getting the mesaage saying "Something not working - it's not you, it's us" error message.Please help me to solve this issue as I cant always stay around while he is using the computer.Thanks

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