Cannot add my child account back in my family groupe on Family Safety

[hasithahaththella]

Hi,The problem starts with my son's account has disconnected from the Microsoft family safety app and screen was timing out at the middle of his remote sessions with his teachers.So I tried removing and adding his account back and ended up getting the mesaage saying "Something not working - it's not you, it's us" error message.Please help me to solve this issue as I cant always stay around while he is using the computer.Thanks

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